After-Sales Service

Our Commitment

We are dedicated to providing efficient and reliable after-sales service for every customer

Frequently Asked Questions

1. How do I apply for after-sales service?

Contact us via our support email with your order number and issue details. Our team will respond within 1-2 business days.

2. What is the warranty period for products?

All products are covered by a 12-month warranty (specific products may vary as detailed on their respective pages).

3. Is exchange supported?

If quality issues are found within 30 days of purchase, we offer free exchange services.

4. What is covered under the product warranty?

The warranty covers manufacturing defects and functional issues under normal usage conditions. Physical damage caused by improper use is not covered.

5. How do I track the status of my return or exchange?

Once your return or exchange is processed, we’ll provide updates via email, including tracking information for the replacement product if applicable.

6. Can I request a refund instead of an exchange?

Yes, refunds are available for eligible returns. Please ensure the product meets the return conditions outlined in our policy.

Simple Steps for Hassle-Free Returns and Exchanges

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Submit Your Request
Contact us via email with your order number and details about the return or exchange.
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Ship your Product
Once approved, carefully pack the product in its original condition and send it to the provided return address.
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Receive Confirmation
After we receive the product, we will process your return or exchange within 3-5 business days and notify you of the outcome.